Privacy Policy
Effective Date: 01-06-2026
Welcome to Event Bondhu. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our mobile application, website, and services.
By using our platform, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information including:
- Full name
- Email address
- Phone number
- Profile photo
- Date of birth (if applicable)
- Gender (optional)
- Address and location details
- Government identification details (if required for verification)
1.2 Artisan Information
For service providers (Artisans), we may also collect:
- Business or professional name
- Service category and specialization
- Portfolio images and videos
- Experience details
- Service pricing
- Bank account or payment information
- Verification documents and licenses where applicable
1.3 Booking and Transaction Information
- Booking history
- Payment transactions
- Appointment details
- Service preferences
- Invoices and payment records
1.4 Device and Usage Information
- IP address
- Device type and operating system
- App version
- Browser information
- Usage statistics
- Error logs and analytics
2. Location Information
We may collect location information to improve service discovery, display nearby Artisans, provide booking services, and enhance user experience.
Location permissions may be enabled or disabled from your device settings.
3. How We Use Your Information
Your information may be used for the following purposes:
- Creating and managing accounts
- Processing bookings and payments
- Matching users with suitable Artisans
- Verifying user and Artisan identities
- Sending booking updates and notifications
- Providing customer support
- Improving our services and platform functionality
- Preventing fraud and unauthorized activities
- Complying with legal obligations
- Marketing and promotional communication (where permitted)
4. Payment Information
Payments are processed through secure third-party payment providers. We do not store complete debit card, credit card, or payment credentials on our servers unless specifically required and legally permitted.
5. Information Sharing
We may share information with:
- Artisans and users for booking fulfillment
- Payment processing partners
- Analytics and service providers
- Legal authorities when required by law
- Business partners involved in service delivery
We do not sell your personal information to third parties.
6. Ratings, Reviews, and Public Content
Information submitted as reviews, ratings, comments, or portfolio content may become publicly visible on the platform.
Please avoid posting sensitive personal information in public areas.
7. Data Security
We implement reasonable security measures to protect your data against unauthorized access, disclosure, alteration, or destruction.
However, no online system can guarantee complete security.
8. Data Retention
We retain information only for as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce agreements and policies
9. Your Rights and Choices
You may have rights including:
- Accessing your information
- Updating account information
- Correcting inaccurate data
- Requesting deletion of your account
- Managing notification preferences
- Requesting a copy of your data where legally applicable
10. Children's Privacy
Our platform is not intended for users below the legal minimum age in the applicable jurisdiction. We do not knowingly collect information from children.
11. Third-Party Services
The platform may contain integrations or links to third-party services such as payment gateways, maps, analytics providers, or social media platforms. Their use may be governed by their own privacy policies.
12. Cookies and Tracking Technologies
Our website and app may use cookies and similar technologies for:
- Remembering preferences
- Analytics and performance monitoring
- User authentication
- Improving user experience
13. Changes to this Privacy Policy
We may revise this Privacy Policy from time to time. Updated versions will be posted on the platform with a revised effective date.
14. Contact Us
If you have questions regarding this Privacy Policy or your data, contact us:
Event Bondhu
Email: eventbondhuindia@gmail.com
Phone: 9101177123
Address: Hatigaon, Guwahati, Assam
By using Event Bondhu, you acknowledge that you have read and understood this Privacy Policy.